Privacy Policy

01Who is responsible for your information

ElrohiVision Ltd (registered name shown by Companies House as ELROHIVISION LTD, company number 12438229) operates this website and is the data controller for personal information collected through it. The current Companies House entry lists the registered office as 18 Agincourt Drive, Normanton, England, WF6 2SE. You can view the Companies House record.

The company’s incorporation certificate confirms incorporation under the Companies Act 2006 by the Registrar of Companies for England and Wales, with its registered office situated in England and Wales.

For privacy questions or to exercise a data-protection right, email support@elrohivision.com.

02Information we collect

If you contact us through the website form, it asks for your name, email address, service of interest and message. Telephone number and organisation are optional. You may also choose to include other information in your message; please avoid including sensitive or unnecessary personal details.

When you visit the website or submit a form, website and security services may process limited technical information, such as your IP address, browser or device details, pages requested and request time, to operate the site and help prevent misuse.

03Why we use information and our lawful bases

We use enquiry information to understand and respond to your request, discuss relevant services, prepare a quotation when requested, and manage the resulting business relationship. The lawful basis depends on the purpose and circumstances of the enquiry.

• Steps before a contract: where you are an individual asking us to take steps towards a contract with you, we may process information as necessary to take those steps.
• Legitimate interests: for general business enquiries, including enquiries made on behalf of an organisation, and for proportionate website-security and abuse-prevention measures, we may rely on our legitimate interests in responding to enquiries, managing prospective business relationships and protecting the website, where appropriate.
• Legal obligations: where we must retain or disclose information to meet a legal obligation, we process it for that purpose.
• Client work: if you enter a separate project agreement with us, the lawful basis for information used to administer that relationship depends on the processing and applicable legal obligations.

04How the contact form is handled

If you submit an enquiry, we use the details you provide to receive, review and respond to it, normally by email. Website and email service providers may handle the information to deliver the form and our reply. Copies may be held in our business mailbox and related service-provider systems for the periods described below.

05Marketing

Submitting the contact form does not subscribe you to marketing. We use enquiry information to reply to you and manage the resulting business relationship, not to automatically enrol you in marketing communications. If we introduce direct marketing in future, we will do so only in accordance with applicable data-protection and electronic-communications rules, including the UK GDPR and PECR where they apply.

06Who may receive information

We may share information with service providers that help host the website, deliver email or protect the service, where needed for those purposes. Access is limited to people and providers who need the information for their role. We do not sell personal information.

07Where information is processed

Our service providers may process information in the countries where they operate, which may be outside the country where you are located. Where applicable law requires safeguards for an international transfer, we will use an appropriate safeguard. You can contact us for further information about safeguards relevant to your information.

08How long information is kept

Unsuccessful business enquiries under our control are retained for up to 12 months after the last meaningful communication, unless a longer period is justified. At the end of the applicable period, we delete or anonymise the enquiry records under our control.

Client and project records may be kept for different periods where needed for contractual, legal or accounting purposes. We keep technical security information only for as long as reasonably needed to protect the website. Copies held by email, website or security providers may be subject to separate retention periods.

09How we protect information

We take reasonable technical and organisational steps to protect information and limit access to people and service providers who need it for their role. No method of transmission or storage over the internet can be guaranteed completely secure.

10Your data-protection rights

Depending on the law and lawful basis that apply, you may have the right to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, or a copy in a portable format. You may also have the right to object to processing based on legitimate interests. The right to object to direct marketing applies where direct marketing is used. These rights are subject to legal conditions and exceptions.

To make a request, email support@elrohivision.com. You may also complain to the Information Commissioner’s Office (ICO) if you are concerned about how your information is handled.

11Cookies, analytics and similar technologies

The corporate website does not use advertising trackers. A referral link may use a first-party attribution cookie only after you actively accept it. The cookie stores an opaque referral reference to maintain attribution through the website journey; declining or withdrawing consent clears it. The referral programme terms describe the applicable attribution period.

If you register for Refer & Earn, we use your name and email address to create your participant account, verify your email, send sign-in links, review your participation and administer the programme.

The website includes links to independent external websites. Those websites have their own privacy and cookie information.

12Automated decisions

We do not make decisions about you solely by automated processing that produce legal or similarly significant effects, and we do not profile visitors for that purpose.

13Referral programme information

The programme offers a 25% commission, uncapped overall earnings and open participation after account review. The separate Refer & Earn programme terms explain eligibility and how commission decisions are recorded.

Participants can receive a unique referral link after email verification and account approval. A visitor’s accepted referral can be carried through the website journey; a referral code may also be entered on the normal contact form. The participant dashboard shows service labels, enquiry status, commission records and recorded payouts, but not customer contact details or the customer’s message.

The existing contact form continues to deliver the full enquiry to ElrohiVision using its established email process. Referral processing stores a service label and a keyed hash of the customer email to associate the enquiry without displaying the email or message to the participant. Account, attribution, payment, commission, refund and payout information is retained only as needed to operate the programme, handle disputes and meet legal or accounting obligations.

Any approved payout is completed manually outside this website and recorded by an administrator. The website does not initiate or transfer money.

14Changes to this notice

We may update this notice when the website, our processing or applicable requirements change. We will update the date shown above and explain material changes where appropriate.